Returns & Complaints
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontakt@eclipsis.dk
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
The right of withdrawal only applies to unused goods, cf. the Sales Act.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport
You must contact us at kontakt@eclipsis.dk in connection with returns.
Return shipments must be sent with a tracking option, so that it is possible for both the sender and us to follow the package.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
Please note that you will not get the shipping costs back if you regret your purchase.
The item is sent to:
Attn: Rebecca Roberts
Mariehøjvej 5
2850 Nærum
We only receive packages that are sent directly to the address.
Return shipments must be sent with a tracking option, so that it is possible for both the sender and us to follow the package.
Right of complaint
When you shop with us as a consumer, the rules of the Purchase Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
In the event of a complaint, please send the order number and description of the error to kontakt@eclipsis.dk.
The item is sent to:
Attn: Rebecca Roberts
Mariehøjvej 5
2850
Nearby
We only receive packages that are sent directly to the address.
Open Return portal
